RG offers a complimentary email technical support service to customers with equipment problems. Please send us a brief description of the fault with full details of the equipment in use including serial numbers.

 


Support

Buying a borehole logging system is a serious financial decision and implies your commitment to the products of your chosen supplier, possibly for many years…

But does your supplier have the same long-term commitment to you? As a contract operator of digital logging equipment itself, Robertson Geologging understands the need for field support. RG support begins even before you receive your borehole logging system and continues throughout its life.

During the warranty period and afterwards, RG is as close as your nearest phone or e-mail. As a valued client, you’ll have access to a reserved part of our website where you can send us logs for discussion or interpretation advice. If the unthinkable happens and equipment breaks, we have backup equipment in several geographical locations and an engineer to send out if necessary.

For sales assistance please visit our contact page here.

For technical assistance, please click here to email